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  • Board Operations
    • Board Policies
    • Current Agenda
    • Current Meeting Schedule
    • Faculty and Administration Collaboration Team (FACT)
      • FACT Meeting Schedule, Agendas, and Minutes
      • Adjunct Faculty Team Information
      • Interest Based Problem Solving Information
    • Minutes
    • Motions
    • Notice of Public Meeting
    • Past Agendas
    • Protocol for Addressing the Board
  • Budget
    • Adopted Budgets
    • Proposed Budget
    • Finances
      • Reports
  • Consumer Info
    • Alcohol and Drug Abuse Prevention
      • Biennial Reviews
      • Related Links
    • Disability Resources and Services Information
      • Contacts
      • Disability FAQ
      • DRS Connect
      • EEO/AA
      • Employee Resources
      • Faculty Duties and Responsibilities
      • Legal Services
      • Policies, Procedures, and Regulations
      • Student Resources
      • Training and Corrective Actions
    • FERPA
      • Annual FERPA Notification
      • FERPA Release Form
      • Request to Inspect and Review Education Records Form
      • Revoke FERPA Release Form
      • Withhold Directory Information Form
    • Maricopa County Community Colleges District NSC Resources
    • MCCCD Notifications
      • Annual Notifications
      • General Data Protection Regulation (GDPR)
      • Non-Discrimination Statements
    • Residency and Lawful Presence
      • Acceptable Documents to Establish Lawful Presence
      • Admissions and Records Offices
      • Residency Frequently Asked Questions (FAQ)
      • Residency and Legislative Compliance
      • Student Residency Form
      • Western Undergraduate Exchange Form
    • Title IX and Preventing Sexual Harassment
      • MCCCD List of Trained Advisors
      • Reporting a Sexual Harassment, Student Conduct, or Code Violation
      • Reporting a Student of Concern or a Student Conduct and/or Code Violation
      • Title IX/504 Coordinators
  • Legal
    • Petition Signature Solicitations
    • Student & Faculty Resources
    • Trainings and Handouts
    • Equal Employment Opportunity
      • FAQ
      • Procedure for Filing
      • Discrimination Complaint Form
  • Regulations
    • Approval Process
    • Crosswalk
    • Summary
    • Current Proposals
    • 1 Fiscal Management
    • 2 Students
    • 3 Instruction
    • 4 Auxiliary Services
    • 5 Non-Discrimination
    • 6 Board Resources
    • 7 COVID-19 Pandemic Policies
    • Appendices
  • Stewardship
  • Academic Freedom
    • Charter
    • Committee Membership
    • Request for Assistance
    • Training Materials
    • Academic Freedom Guidance Papers
    • Additional Resources
  • Information Technology
    • Anywhere Computing
      • Frequently Asked Questions
      • Get Connected with eduroam
      • Google Workspace Storage Changes
      • Stay Protected When Remote
      • Guides and Reference Materials
      • Student Conferencing
      • Faculty Conferencing
      • Staff Conferencing
      • Softphone - Stay Connected from Anywhere
      • Top Telecommuting Security Concerns and Best Practices
      • Temporary Telecommuting and Remote Work
      • User Guides for Phones
      • Local Help Desk Resources
    • Information Security
      • Report a Cybersecurity Issue
      • Antivirus
      • Your Data
      • Governance
      • Gramm Leach Bliley Act (GLBA) Information Security Plan
      • Best Practices
      • Security Terms
      • Contacts
    • ITS Leadership Team
      • Dr. Mark Koan - Chief Information Officer
      • Jacob Vipond - Information Security Office
      • Mark Dempt - ERP Support & Development
      • Matt Reeves - Infrastructure and Customer Care
      • Michele Agostinelli - Academic Technology
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  1. Home
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  4. Customer Care

Customer Care

Ryan Heberling

District Information Technology Director
Customer Care

480.731.8472, Email

Ryan Heberling is the Director of Customer Care at MCCCD. He has over 13 years of IT experience within Higher Education; previously working for such institutions as Pennsylvania State University, the University of Delaware, and the College of Southern Nevada.

He has his MBA from the University of Delaware, along with a Bachelors of Sociology and an Associates in Letters, Arts, and Sciences from Pennsylvania State University.

ITS Leadership Team

  • Dr. Mark Koan - Chief Information Officer
    • Keli Cole - Office of the CIO
  • Jacob Vipond - Information Security Office
  • Mark Dempt - ERP Support & Development
    • Cheryl Laieski - ERP Support
  • Matt Reeves - Infrastructure and Customer Care
    • Julie Morgenthal - Infrastructure
    • Ryan Heberling - Customer Care
  • Michele Agostinelli - Academic Technology
    • Brent Wickham - ERP Development Support
    • Lori Lindenberg - Enterprise Analytics and Strategy
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Maricopa Community Colleges

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