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    • Current Meeting Schedule
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    • Motions
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    • Past Agendas
    • Protocol for Addressing the Board
  • Budget
    • Adopted Budgets
    • Proposed Budget
    • Finances
      • Reports
  • Consumer Info
    • Alcohol and Drug Abuse Prevention
      • Biennial Reviews
      • Related Links
    • Disability Resources and Services Information
      • Contacts
      • Disability FAQ
      • DRS Connect
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      • Employee Resources
      • Faculty Duties and Responsibilities
      • Legal Services
      • Policies, Procedures, and Regulations
      • Student Resources
      • Training and Corrective Actions
    • FERPA
      • Annual FERPA Notification
      • FERPA Release Form
      • Request to Inspect and Review Education Records Form
      • Revoke FERPA Release Form
      • Withhold Directory Information Form
    • Maricopa County Community Colleges District NSC Resources
    • MCCCD Notifications
      • Annual Notifications
      • General Data Protection Regulation (GDPR)
      • Non-Discrimination Statements
    • Residency and Lawful Presence
      • Acceptable Documents to Establish Lawful Presence
      • Admissions and Records Offices
      • Residency Frequently Asked Questions (FAQ)
      • Residency and Legislative Compliance
      • Student Residency Form
      • Western Undergraduate Exchange Form
    • Title IX and Preventing Sexual Harassment
      • MCCCD List of Trained Advisors
      • Reporting a Sexual Harassment, Student Conduct, or Code Violation
      • Reporting a Student of Concern or a Student Conduct and/or Code Violation
      • Title IX/504 Coordinators
  • Legal
    • Petition Signature Solicitations
    • Student & Faculty Resources
    • Trainings and Handouts
    • Equal Employment Opportunity
      • FAQ
      • Procedure for Filing
      • Discrimination Complaint Form
  • Regulations
    • Approval Process
    • Crosswalk
    • Summary
    • Current Proposals
    • 1 Fiscal Management
    • 2 Students
    • 3 Instruction
    • 4 Auxiliary Services
    • 5 Non-Discrimination
    • 6 Board Resources
    • 7 COVID-19 Pandemic Policies
    • Appendices
  • Stewardship
  • Academic Freedom
    • Charter
    • Committee Membership
    • Request for Assistance
    • Training Materials
    • Academic Freedom Guidance Papers
    • Additional Resources
  • Information Technology
    • Anywhere Computing
      • Frequently Asked Questions
      • Get Connected with eduroam
      • Google Workspace Storage Changes
      • Stay Protected When Remote
      • Guides and Reference Materials
      • Student Conferencing
      • Faculty Conferencing
      • Staff Conferencing
      • Softphone - Stay Connected from Anywhere
      • Top Telecommuting Security Concerns and Best Practices
      • Temporary Telecommuting and Remote Work
      • User Guides for Phones
      • Local Help Desk Resources
    • Information Security
      • Report a Cybersecurity Issue
      • Antivirus
      • Your Data
      • Governance
      • Gramm Leach Bliley Act (GLBA) Information Security Plan
      • Best Practices
      • Security Terms
      • Contacts
    • ITS Leadership Team
      • Matt Reeves - Interim Chief Information Officer
      • Jacob Vipond - Information Security Office
      • Mark Dempt - ERP Support & Development
      • Julie Morgenthal - Infrastructure and Customer Care
      • Michele Agostinelli - Academic Technology
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  1. Home
  2. Office of Public Stewardship
  3. Description of Services

Description of Services

What the Ombudsperson Does

  • Provides informal, confidential and neutral guidance to both internal and external constituents that are seeking to voice a complaint about the Maricopa County Community College District.
  • Outlines options for internal constituents on the proper process to address grievances or seek resolution.
  • Handles concerns with discretion.
  • Provides assistance upon request of a college or District official in that official's efforts to address a constituent's concerns.
  • Searches for a resolution to disputes and help resolve in conjunction with appropriate college or district designee.
  • Offers feedback and provide information and resources on policies, procedures and services.
  • Protects the parties’ right to privacy.
  • Receives concerns from external constituents about some aspect of Maricopa's operations and forwards those concerns through the proper channels.
  • Upon request from an external constituent, provides information about-and assistance in construing-Maricopa policies, regulations and procedures.
  • Facilitates an external constituent's efforts to maneuver through what the constituent feels to be "bureaucratic red tape."
  • Informs the individual(s) initiating the complaint of the review’s outcome and may offer advice as to an appropriate course of action.
  • Attempts to guide parties toward options that are fair and conform to MCCCD policies.
  • Delivers to proper individuals at Maricopa trend information compiled in the study of a constituent concerns that serve to protect public resources or otherwise improve operations.

What the Ombudsperson Does Not Do

  • Serve as an office of notice on behalf of the institution.
  • Give legal advice or guidance.
  • Maintain permanent records regarding individual concerns or issues presented by constituents.
  • Engage in lobbying activity of any kind.
  • Investigate any complaint for which either law or Maricopa policy already provides an adequate remedy.
  • Circumvent established processes for grievances that are outlined in employee job group policy manuals.
  • Make the final determination as to the resolution of a matter, or overturn decisions already made by the appropriate authority through the proper execution of established processes and procedures.
  • Resolve student complaints over grades.

Ombuds Services

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Maricopa Community Colleges

Maricopa Community Colleges

2411 W. 14th St., Tempe, AZ 85281 | Contact Us | 480-731-8000