Skip to Main Content
  • MyInfo
  • Libraries
  • Directory
  • Apply Now
  • Request Information
  • Find a Class
  • News
  • Events
  • Employees
Home
District
District
  • Board Operations
    • Board Policies
    • Current Agenda
    • Current Meeting Schedule
    • Minutes
    • Motions
    • Notice of Public Meeting
    • Past Agendas
    • Protocol for Addressing the Board
  • Budget
    • Adopted Budgets
    • Proposed Budget
    • Finances
      • Reports
  • Consumer Info
    • Alcohol and Drug Abuse Prevention
      • Biennial Reviews
      • Related Links
    • Disability Resources and Services Information
      • Contacts
      • Disability FAQ
      • DRS Connect
      • EEO/AA
      • Employee Resources
      • Faculty Duties and Responsibilities
      • Legal Services
      • Policies, Procedures, and Regulations
      • Student Resources
      • Training and Corrective Actions
    • FERPA
      • Annual FERPA Notification
      • FERPA Release Form
      • Request to Inspect and Review Education Records Form
      • Revoke FERPA Release Form
      • Withhold Directory Information Form
    • Maricopa County Community Colleges District NSC Resources
    • MCCCD Notifications
      • Annual Notifications
      • General Data Protection Regulation (GDPR)
      • Non-Discrimination Statements
    • Residency and Lawful Presence
      • Acceptable Documents to Establish Lawful Presence
      • Admissions and Records Offices
      • Residency Frequently Asked Questions (FAQ)
      • Residency and Legislative Compliance
      • Student Residency Form
      • Western Undergraduate Exchange Form
    • Title IX and Preventing Sexual Harassment
      • MCCCD List of Trained Advisors
      • Reporting a Sexual Harassment, Student Conduct, or Code Violation
      • Reporting a Student of Concern or a Student Conduct and/or Code Violation
      • Title IX/504 Coordinators
  • Legal
    • Petition Signature Solicitations
    • Student & Faculty Resources
    • Trainings and Handouts
    • Equal Employment Opportunity
      • FAQ
      • Procedure for Filing
      • Discrimination Complaint Form
  • Regulations
    • Approval Process
    • Crosswalk
    • Summary
    • Current Proposals
    • 1 Fiscal Management
    • 2 Students
    • 3 Instruction
    • 4 Auxiliary Services
    • 5 Non-Discrimination
    • 6 Board Resources
    • 7 COVID-19 Pandemic Policies
    • Appendices
  • Stewardship
  • Academic Freedom
    • Charter
    • Committee Membership
    • Request for Assistance
    • Training Materials
    • Academic Freedom Guidance Papers
    • Additional Resources
  • Information Technology
    • Anywhere Computing
      • Frequently Asked Questions
      • Get Connected with eduroam
      • Google Workspace Storage Changes
      • Stay Protected When Remote
      • Guides and Reference Materials
      • Student Conferencing
      • Faculty Conferencing
      • Staff Conferencing
      • Softphone - Stay Connected from Anywhere
      • Top Telecommuting Security Concerns and Best Practices
      • Temporary Telecommuting and Remote Work
      • User Guides for Phones
      • Local Help Desk Resources
    • Information Security
      • Report a Cybersecurity Issue
      • Antivirus
      • Your Data
      • Governance
      • Gramm Leach Bliley Act (GLBA) Information Security Plan
      • Best Practices
      • Security Terms
      • Contacts
    • ITS Leadership Team
      • Matt Reeves - Interim Chief Information Officer
      • Jacob Vipond - Information Security Office
      • Mark Dempt - ERP Support & Development
      • Julie Morgenthal - Infrastructure and Customer Care
      • Michele Agostinelli - Academic Technology
  • Board Operations
    • Board Policies
    • Current Agenda
    • Current Meeting Schedule
    • Minutes
    • Motions
    • Notice of Public Meeting
    • Past Agendas
    • Protocol for Addressing the Board
  • Budget
    • Adopted Budgets
    • Proposed Budget
    • Finances
      • Reports
  • Consumer Info
    • Alcohol and Drug Abuse Prevention
      • Biennial Reviews
      • Related Links
    • Disability Resources and Services Information
      • Contacts
      • Disability FAQ
      • DRS Connect
      • EEO/AA
      • Employee Resources
      • Faculty Duties and Responsibilities
      • Legal Services
      • Policies, Procedures, and Regulations
      • Student Resources
      • Training and Corrective Actions
    • FERPA
      • Annual FERPA Notification
      • FERPA Release Form
      • Request to Inspect and Review Education Records Form
      • Revoke FERPA Release Form
      • Withhold Directory Information Form
    • Maricopa County Community Colleges District NSC Resources
    • MCCCD Notifications
      • Annual Notifications
      • General Data Protection Regulation (GDPR)
      • Non-Discrimination Statements
    • Residency and Lawful Presence
      • Acceptable Documents to Establish Lawful Presence
      • Admissions and Records Offices
      • Residency Frequently Asked Questions (FAQ)
      • Residency and Legislative Compliance
      • Student Residency Form
      • Western Undergraduate Exchange Form
    • Title IX and Preventing Sexual Harassment
      • MCCCD List of Trained Advisors
      • Reporting a Sexual Harassment, Student Conduct, or Code Violation
      • Reporting a Student of Concern or a Student Conduct and/or Code Violation
      • Title IX/504 Coordinators
  • Legal
    • Petition Signature Solicitations
    • Student & Faculty Resources
    • Trainings and Handouts
    • Equal Employment Opportunity
      • FAQ
      • Procedure for Filing
      • Discrimination Complaint Form
  • Regulations
    • Approval Process
    • Crosswalk
    • Summary
    • Current Proposals
    • 1 Fiscal Management
    • 2 Students
    • 3 Instruction
    • 4 Auxiliary Services
    • 5 Non-Discrimination
    • 6 Board Resources
    • 7 COVID-19 Pandemic Policies
    • Appendices
  • Stewardship
  • Academic Freedom
    • Charter
    • Committee Membership
    • Request for Assistance
    • Training Materials
    • Academic Freedom Guidance Papers
    • Additional Resources
  • Information Technology
    • Anywhere Computing
      • Frequently Asked Questions
      • Get Connected with eduroam
      • Google Workspace Storage Changes
      • Stay Protected When Remote
      • Guides and Reference Materials
      • Student Conferencing
      • Faculty Conferencing
      • Staff Conferencing
      • Softphone - Stay Connected from Anywhere
      • Top Telecommuting Security Concerns and Best Practices
      • Temporary Telecommuting and Remote Work
      • User Guides for Phones
      • Local Help Desk Resources
    • Information Security
      • Report a Cybersecurity Issue
      • Antivirus
      • Your Data
      • Governance
      • Gramm Leach Bliley Act (GLBA) Information Security Plan
      • Best Practices
      • Security Terms
      • Contacts
    • ITS Leadership Team
      • Matt Reeves - Interim Chief Information Officer
      • Jacob Vipond - Information Security Office
      • Mark Dempt - ERP Support & Development
      • Julie Morgenthal - Infrastructure and Customer Care
      • Michele Agostinelli - Academic Technology
  • MyInfo
  • Libraries
  • Directory
  • Apply Now
  • Request Information
  • Find a Class
  • News
  • Events
  • Employees
  1. Home
  2. Office of Public Stewardship
  3. History and Benefits

History and Benefits

About Ombuds Services

The Maricopa Ombudsperson assists in better serving the interests of public accountability and responsiveness by offering informal and neutral assistance to internal and external constituents when they have disputes or concerns regarding the Maricopa Community Colleges. We facilitate the resolution of constituent concerns that are not otherwise addressed at a college or at the district level, and deliver information about Maricopa's processes that would serve a constituent's needs. The Ombudsperson can be a first resource when a party is not sure where to go to get information regarding a particular situation or, as a last resort when other channels of communication have failed. The Ombudsperson does not serve to circumvent established processes, but instead helps to facilitate the review of concerns and resolutions through the proper avenues.


History

The Maricopa Community Colleges first began offering ombuds services to external constituents in 2001. The services of an Employee Ombudsperson were launched in 2007 on a pilot basis with the assistance of a third-party vendor. In doing so, the District's goal was to provide employees with confidential and informal assistance in resolving workplace concerns such as conflicts and ethics issues related to suspected compliance or policy violations. Such a service helps to enhance the overall quality of work life at MCCCD. The role of an Employee Ombudsperson was formalized as part of the MCCCD organizational structure with the establishment of the Office of Public Stewardship, whereby concerns from both citizens and employees are addressed.

The term Ombudsman (om-budz-man) means a designated individual who reviews reported issues or concerns about an institution. MCCCD has adopted the term “ombudsperson.” The MCCCD Ombudsperson offers effective, efficient and innovative dispute resolution services, and helps people to use non-adversarial approaches in resolving disputes. The Ombudsperson maintains a high level of confidentiality and impartiality, and acts independently to assist employees to resolve their concerns, complaints and/or disputes without fear of retaliation.


Benefits

The Ombudsperson assists in identifying how to navigate through the Maricopa system in order that a complaint or concern may be reviewed and resolved in a timely manner by the appropriate college or district authority. Services are free and individuals may seek guidance confidentially and without retaliation.

Ombuds Services

  • Contact an Ombudsperson
  • Description of Services
  • Fraud Warning Signs
  • History and Benefits
  • How the Process Works
  • Maricopa EthicsPoint
  • Ombuds Trends
  • Whistleblower Protection
  • Our Colleges
  • Campus Maps
  • Request Information
  • Future Students
  • Apply Now
  • Tuition and Paying for College
  • Financial Aid
  • Transfer Options
  • Governing Board
  • Employees
  • Careers
  • Annual Notifications
  • Non-Discrimination Statements
  • CARES Act
  • Policies and Legal
  • Budget
  • Institutional Data
  • Trade and Career Training
  • Doing Business with Us
  • Consumer Information
  • Police
  • Disclaimer
  • Handbooks and Manuals
  • Report Web Accessibility Issue

Connect with Maricopa

  • Twitter
  • Facebook
  • YouTube
  • Instagram
  • Linkedin

Download the MyInfo App

  • Download the MyInfo App on the App Store.
  • image/svg+xml Download the MyInfo App on the Play Store.
Maricopa Community Colleges

Maricopa Community Colleges

2411 W. 14th St., Tempe, AZ 85281 | Contact Us | 480-731-8000